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FAQ

Satisfaction is guaranteed. I pride myself on quality work and attention to detail. However, if your purchase does not meet your expectations, it may be returned for a full refund, less shipping costs, within 7 days of receipt. Custom orders are an exception as the first half payment is not refundable. Please see custom order policies below.

Please send me a message regarding the return and provide the delivery confirmation number of the package. Returned items must be in new condition to receive a refund.

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Listed below are useful guidelines to ensure your satisfaction.

1.  Please contact me for material swatches to ensure color matching.

2. Unless marked 'pre-washed', expect 10-15% shrinkage of items.

3. Please follow enclosed washing instructions carefully.

4. Contact me with questions. I'm happy to help!

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All items are handcrafted in a smoke-free, pet friendly studio.

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Custom Orders:

Now accepting custom orders for January 2018. I'll gladly collaborate with you in the planning stages, and will email pictures of the work in progress. Weavings are usually completed and ready to ship in 6 to 10 weeks, depending on my workload and the size of the project. A non-refundable half payment is required up front, with the second half plus shipping due when the item is completed.
 
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Shipping:

Items are shipped within 2 business days by USPS Priority Mail with insurance and delivery confirmation (where available) or First-Class International. Small items ship by USPS First Class mail. To change the shipping method for your purchase, just send me a message and I'll reply with a new quote.

International orders may be subject to customs fees depending on your country's laws.

Listings have estimated shipping charges. If you've been overcharged by $1.00 or more, I will reimburse you the overage via PayPal.

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Fibers:

TENCEL

Tencel, a natural fiber yarn made from wood pulp cellulose, offers a unique combination of the most desirable properties of man made and natural fibers: soft as silk, strong as polyester, cool as linen, warm as wool and as absorbent as cotton. It is quickly renewable and processed with a non-toxic, recyclable dissolving agent, most of which is recycled back into the fiber manufacturing process. Like other natural fibers, Tencel is naturally biodegradable. Tencel is yarn dyed and absorbs colors much better than many other fibers, giving it  a rich and beautiful sheen.

BAMBOO

Bamboo is a natural cellulose fiber. It is strong, absorbent, cool, soft and has an excellent drape. It naturally degrades in soil, is non-toxic to the environment after decomposing, has natural antibiotic properties, is quickly renewable, odor resistant and ultraviolet light resistant. Bamboo blends well with cotton, hemp, and soy silk.

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